Welcome and thank you for choosing Cross Sound Ferry.
We’re happy to introduce WIFI service aboard the M/V JOHN H!
Please read the following FAQs. If you have additional questions or comments about the WIFI service; or, if you encounter any issues with the WIFI service you paid for, please click the link below to fill out a form and someone will follow up with you. Additionally, you can call 860.443.5281 or 631.323.2525 to talk to someone in person.
FeedbackFAQs
How much is the onboard WIFI service?
WIFI service is $2.99 for 2 hours, per device.
Will I need to pay for WIFI again if I close or restart my computer?
No, each device will be able to access the service for 2 hours.
What do you mean that “bandwidth may be limited”?
Each device is allotted a certain amount of bandwidth, which should allow for ordinary use, including streaming, but may prohibit some data intensive activities like high definition streaming.
Why are you charging for this service?
There are significant monthly support and carrier costs to run this service. We are offering this service at a nominal fee to help cover the recurring costs.
Why don’t you offer other payment/duration plans?
This is a pilot program. We may offer additional plans in the future if more boats are outfitted with the equipment.
Can I use Rewards Points or my Captain’s Cards to pay for WIFI?
We can only accept credit card payments at this time.
We hope you find this helpful. If you have any issues or feedback regarding your WIFI experience, visit www.longislandferry.com/wifi or call 860.443.5281 or 631.323.2525
