Privacy Policy

Cross Sound Ferry Services, Inc. and its affiliates (hereinafter “Cross Sound”) are committed to protecting your privacy. Although this Privacy Policy is not a contract and does not create any legal rights, it serves as an expression of Cross Sound’s commitment to protecting your private personal information. Please note that this Privacy Policy is subject to change at any time without special notice to you.

Protecting Personal Information

Cross Sound will never sell your personal or financial information to any third party. Your personal or financial information, however, may be shared with third parties who are authorized by Cross Sound for the following purposes: (a) Credit card verification, processing and fraud detection purposes and (b) Legal disclosure to a government agency, law enforcement authority or court as required by law in the good faith belief that disclosure is necessary or advisable to conform to the requirements of the law or comply with governmental orders, court orders or legal process served on Cross Sound or its affiliates. In addition, if you decide to participate in Cross Sound’s marketing programs (including but not limited to customer loyalty programs, incentives, rewards programs, promotions or contests), your non-financial personal information may be released to reputable third parties in order to fulfill certain business requirements of those programs.

Personal and Non-Personal Information

Cross Sound may collect personal information (including but not limited to name, address, telephone number and email address) and credit card information to process ticket purchases, reservations and other transactions. If you decide to participate in Cross Sound’s marketing programs (including but not limited to customer loyalty programs, incentives, rewards programs, promotions or contests), Cross Sound may collect personal information to facilitate its marketing programs and communicate with customers who have expressed an interest in upcoming specials, discounts, and helpful travel tips. By participating in Cross Sound’s marketing programs, you agree to review and comply with the rules, terms and conditions of each such program. You should read the rules, terms and conditions of Cross Sound’s marketing programs before participating.

Cross Sound’s website is not directed at children under thirteen (13) years of age. Accordingly, Cross Sound does not intentionally collect any personal information from anyone under thirteen (13) years of age.

Your Internet Protocol (“IP”) address is a numeric code used to communicate between your Internet service provider and the World Wide Web. The IP address does not identify you individually. Cross Sound gathers IP addresses and other site usage data to administer its website and compile broad demographic information for internal use by Cross Sound and its affiliates.

Cookies are small computer files that are written to your computer when you visit websites. You can set your personal web browser to refuse Cookies. To utilize Cross Sound’s website ( to make reservations, purchase tickets, access your rewards account and take advantage of other functions on the website, you may need to allow temporary “session cookies” that will go away when your web browser is closed.

Cross Sound may use temporary cookies to remember certain information you enter into your profile on Cross Sound's website, including but not limited to, your name, address and telephone number, for your convenience and to expedite your subsequent transactions on the website. No credit card information is collected or stored by any Cross Sound related Cookies. Cross Sound related Cookies also collect anonymous, non-personal information to make your use of Cross Sound’s website easier and allow Cross Sound to track and improve the effectiveness of its on-line advertising.


Cross Sound takes reasonable precautions and institutes reasonable procedures to protect your personal information and credit card information from misuse or unauthorized disclosure. Cross Sound does not store your financial information or social security number on its website.

In connection with the Cross Sound Rewards Program, the unique password you select and your assigned Rewards Account Number prevent others from accessing your personal information. Cross Sound strongly recommends that you do not disclose your password to anyone.

Right to Opt-Out

You have the option to exclude yourself from Cross Sound’s marketing email contact lists by opting out at any time. Cross Sound provides the opportunity to opt-out of receiving future marketing email communications from Cross Sound at any time via the “opt-out” link that is included at the bottom of any promotional email from Cross Sound. In addition, Members participating in the Cross Sound Rewards Program may opt-out of receiving future marketing email communications from Cross Sound by checking the appropriate box in the online enrollment application for the Rewards Program, or by logging into the Member’s Rewards Account, clicking the “Edit My Account” link, and checking the box next to: “I do not want to receive email promotions.” The Member must then click “Continue.”

Links to Other Websites

While on Cross Sound’s website ( you may link to other websites. Other websites may collect data and personal information from you and operate according to their own privacy practices. If you link or go to any site outside Cross Sound’s website, any information you submit to those sites is beyond the control of Cross Sound and is not subject to Cross Sound’s Privacy Policy. Cross Sound takes no responsibility for any content, information collected, terms and conditions or privacy rules maintained on any such site. Cross Sound strongly encourages you to examine the privacy policies contained on these sites prior to providing any of your personal information or financial information.

Changes to Cross Sound's Privacy Policy

Cross Sound reserves the right, at its discretion, to make changes to this Privacy Policy at any time. Changes and updates to this Privacy Policy will be available on Cross Sound’s website (


Your use of Cross Sound’s website and services, and/or participation in Cross Sound’s marketing or rewards programs is your express consent for Cross Sound to use your personal information as described above. Cross Sound reserves the right to make changes to this privacy policy from time to time. Cross Sound encourages you to review its Privacy Policy posted at periodically.

Contact Us

If you have questions or concerns about Cross Sound’s Privacy Policy or if at any time you feel that Cross Sound has not adhered to this Policy, please contact us and we'll do our best to respond quickly and resolve any problems.