Terms And Conditions for
Cross Sound Cruises:
Lighthouse cruises provided by Cross Sound Cruises LLC ("Cross Sound Cruises") are subject to the following terms and conditions, in addition to any terms and conditions printed on any ticket, or posted on Cross Sound Cruises’ website lighthouse.cruises. To the extent there is a conflict between these Terms And Conditions and information printed on any ticket or posted on Cross Sound Cruises’ website, the following Terms And Conditions shall govern. By purchasing a ticket or accepting ferry transportation, the customer agrees to be bound by all of the following Terms And Conditions:
It is strongly recommended that you arrive at our ferry dock at least thirty (30) minutes in advance of scheduled departure time. Please allow ample time for unanticipated traffic delays, parking, issuance of tickets and boarding the ferry. Tickets are not sold or issued onboard the ferry.
10 Minute Rule:
Tickets must be issued ten (10) minutes prior to your scheduled sailing time or your reservation will be cancelled and you will be placed on standby
Your reservation confirmation and a photo ID must be presented at our ticket office in order for tickets to be issued.
Guidance for disabled passengers and passengers needing assistance is available on our website, lighthouse.cruises, and in our ticket offices. Please notify our personnel of any accessibility requirements upon arrival at our terminal and prior to boarding the vessel.
Cross Sound Cruises reserves the right not to accept any passenger under the age of 18 years, unless accompanied by an adult.
Pets are allowed in approved pet carriers only – no leashes. Pets must remain in their carriers for the duration of the trip.
Customers shall at all times follow and carry out all lawful directions of the Captain, the Mate and/or crew members of the vessel, particularly in relation to (but not limited to) personal safety of themselves, the crew, or other passengers.
All passengers, baggage, personal items and freight may be subject to search and inspection prior to boarding and at anytime while onboard the vessel. Passengers who refuse to consent to a search may be denied passage. In accordance with Department of Homeland Security Regulations, intoxicated or disorderly persons are considered security risks and will be denied passage and/or arrested. Cross Sound Cruises reserves the right to deny passage to anyone it deems a safety or security risk. No dangerous goods/cargo or firearms may be brought on board without the permission of Cross Sound Cruises. If in doubt as to whether items qualify as dangerous goods, please ask us before travel or boarding may be refused.
Customer Cancellation Policy:
For cancellations made two or more calendar days prior to sailing date, refunds will be issued, minus a $2.00 processing fee per ticket. For cancellations made less than two calendar days prior to sailing date, refunds will be issued, minus a $4.00 processing fee per ticket. Unused reservations or those not cancelled prior to departure time will be subject to forfeiture of the entire amount. Customers must contact Cross Sound Cruises before their reservation departure time for any changes, refunds, or credits. Refunds will not be issued after the date and time of departure. Reservations are non-transferable.
Changes to departure dates or times made at least two calendar days prior to sailing date are allowed without a processing fee. Changes to departure dates or times made less than two calendar days prior to sailing date are allowed, minus a $2.00 processing fee per ticket. All changes are subject to availability and other restrictions. No changes will be allowed after the date and time of departure. Unused reservations or those not cancelled prior to departure time will be subject to forfeiture of the entire amount. Reservations are non-transferable. Fares are subject to change and Cross Sound Cruises reserves the right to re-price a reservation that is changed after it was originally booked. Please call Cross Sound Cruises at 860-444-4620 for changes, cancellations, group sales and general information.
Delays or Cancellation:
Cross Sound Cruises does not guarantee that the ferry will depart or arrive at the time stated on the schedule and tour times may vary. Cross Sound Cruises at its sole and absolute discretion, reserves the right to change or cancel any scheduled trip and/or substitute a vessel without notice or liability. If a trip is cancelled by Cross Sound Cruises, tickets may be fully refunded or exchanged for a different trip, subject to availability. Cross Sound Cruises will not be responsible for any additional expenses incurred by a customer as a result of any change, delay or cancellation. Please call the Cross Sound Cruises office at 860-444-4620 for changes, cancellations, group sales and general information.
Any suit or action arising out of or relating to this agreement shall only be instituted in a state or federal court in Connecticut. Each passenger agrees to personal jurisdiction of either such court and waives any objection he/she may have to venue therein.
Cross Sound Cruises’ liability for loss or damage to vehicle or personal property is limited to $1,000. Cross Sound Cruises shall not liable for any loss or damage to vehicles or personal property, or for personal injuries, illness or death, unless written notice is given to Cross Sound Cruises within 6 months of the date of the occurrence, and suits on all such claims shall not be maintainable unless filed within 1 year after the date of the injury, event, illness or death
If any provision herein shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby and shall remain valid, legal and enforceable to the fullest extent permitted by law.Thank you for choosing Cross Sound Cruises.