Call Center

Reservation Agent

Cross Sound Ferry is seeking reliable, highly motivated individuals in our call center for our 2020 season. The job of a reservation agent focuses on customer service and assisting to ensure a positive experience. You will assist customers over the phone who are traveling in between New London, CT and Orient, NY, as well as our seasonal Block Island trips and Lighthouse Cruises. Must have excellent communication skills, as well as some experience with computers. Call center experience preferred. This seasonal position will be part time with more hours available during summer. Must be willing to work weekends, holidays, and evening hours.

Primary duties include, but not limited to:
  • • Pleasantly answer the phone and guide customer through the reservation process
  • • Answer any and all questions regarding travel, vessels, and company policy/procedure
  • • Book new travel, change/cancel existing reservations
  • • Enter payment information
  • • Sign customers up for our Rewards Program; explain benefits of program
  • • Explain all current promotions
  • • Advise customers how to use company website
  • • Explain different services that we offer
  • • Resolve customer complaints, guide them and provide any relevant info
  • • Report any issues/security issues to management
View Application

Email application/resume to: resjobs@longislandferry.com

Or submit to:
Cross Sound Ferry
Attn: Margaret Vining
2 Ferry Street
New London, CT 06320

Vessel Positions

Assistant Engineer

Positions available on the New London, CT to Orient Point, NY and New London, CT to Block Island, RI auto and high speed ferries.

Qualified candidates will perform watch-standing duties, as well as assist Chief Engineer with routine maintenance and repairs on engines and auxiliary equipment throughout the vessel. This position will also be responsible for conducting rounds, inspecting equipment and maintaining engineering logs on vessels ranging from 1340-9600 horsepower.

Work rotation either one week on/one week off, Sunday-Wednesday or Wednesday-Saturday.

We offer competitive salaries, benefits, flexible scheduling, and advancement opportunities.

Seasonal and Full-Time positions are available.

Minimum Professional Requirements:
• Merchant Mariner Credential with QMED-Oiler rating
• Merchant Mariner Credential with Designated Duty Engineer of Motor Vessels Unlimited Horsepower or Third Assistant Engineer of Motor Vessels Unlimited Horsepower preferred
• T.W.I.C.

Interested persons should contact:
Assistant Operations Manager
Cross Sound Ferry Services, Inc.
2 Ferry Street
New London, CT 06320

View Application