Departure Cancellations 11/8 More Info

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Frequently Asked Questions

How long does it take to cross?

  • Crossing time for the auto ferries is approximately 1 hour and 20 minutes
  • Crossing time on the high-speed ferries is approximately 45 minutes
  • Are vehicle reservations required?

    • • Reservations are not required, but are highly recommended, especially during our peak season (May-September) and around holidays.
      • • Base fare and discounts are only available by making a reservation; all sales at the terminal are at our full fare.

    Is the driver included with the vehicle?

  • Yes. All vehicle tickets have the driver included. Any additional passengers added to the reservation would be aside from the driver.
  • Are passenger reservations required?

    • • Reservations are not required, but are highly recommended. Our vessels all have a large capacity for passengers, so tickets are generally available at the terminal.
      • • Base fare and discounts are only available by making a reservation; all sales at the terminal are at our full fare.

    How do I make a reservation?

  • You are able to book travel on our website, as well as through our call center by calling 860-443-5281 or 631-323-2525.
  • When can I make a reservation?

  • Reservations can be made up to ONE hour in advance of departure on the web or over the phone. After that, it is only possible to purchase a full fare ticket at the terminal, if space is permitting.
  • I forgot to book an extra passenger; can I add a passenger onto my reservation?

  • You cannot add to an existing reservation, however you may either book a separate reservation for the additional passenger or you may just purchase the ticket onsite at the terminal for full fare.
  • What do I do if I have to change/alter my reservation?

  • You are able to do all of the above on our website, or by calling our reservation department at 860-443-5281 or 631-323-2525. All changes/cancellations must be made prior to your scheduled departure or the reservation amount is forfeited.
  • What is your cancellation policy?

  • Cancellations must be made prior to your scheduled departure time, or the reservation amount is forfeited. For all cancellations made one day prior or earlier, there will be a $5 processing fee for the vehicle (each direction, if applicable). For cancellations the same day as travel, there will be a $15 processing fee for the vehicle (each direction, if applicable). There is no fee to cancel passenger tickets.
  • What if my vehicle type isn’t listed?

  • If only the year is not listed, pick the next newest year. For standard vehicles under 20’ in length, we book according to size: SM, MD, and LG. If your standard size vehicle isn’t listed you may choose a vehicle of similar size to proceed.
  • What constitutes a commercial vehicle?

  • We consider a standard auto to be up to 7ft. wide and 20ft. long. Anything beyond these measurements would need to be booked according. For more information on booking commercial vehicles: https://www.longislandferry.com/common/help.aspx?page=vehicletypehelp
  • What if I’ll be driving a rental car?

  • If you are unsure of what kind of vehicle you will be driving, please pick a LG category vehicle such as an SUV or truck.
  • How can I book with an international credit card/address?

  • When you reach the billing information section, input as much of your actual information as you can. Name, address, city, and email address. The site however will not allow foreign postal codes or phone numbers. For these sections put in "06320" as the zip code, "CT" in the state section, and for the phone number you can enter any U.S. number, including the phone number of the place where you will be staying or "99999" if that isn’t an option.
  • How soon do I have to arrive for check-in?

  • For standard vehicles, you must be checked in no later than 15 minutes in advance.
  • For trucks, motorhomes, or any vehicles over 20’ in length, you must be checked in no later than 30 minutes in advance.
  • For priority reservations, you must be checked in no later than 20 minutes in advance to maintain priority status. You have until 10 minutes prior to your departure time to hold a standard boarding space.
  • For walk-on passenger only reservations, you must be checked in no later than 10 minutes in advance.
  • How far is the train station?

  • In New London, the train station is across the tracks near the end of our property and is within walking distance.
  • In Orient Point, the closest train station is in Greenport, about a 15 minute drive from the terminal.
  • What is the address of the terminal?

  • New London: 2 Ferry Street New London, CT 06320
  • Orient Point: 41720 Main Road Orient, NY 11957
  • Is there parking available?

    In New London:

  • There is limited on-site parking available for $10 per calendar day.
  • Additional parking is located at the Water Street Parking Garage. Call for more information and rates – (860) 443-1775
  • In Orient Point:

  • There is a large amount of parking that is offered at no charge
    **Parking is at your own risk at both the NL and OP terminals

  • What happens when I arrive at the terminal?

  • A yard attendant will be outside to greet you. Most reservations are able to be ticketed outside if you have the barcode from your email confirmation, if not you may need to go into the terminal. You will then be directed into a lane from which you will board.
  • What happens if I arrive early for my reservation? Late?

  • If you arrive early enough and there is a vessel departing earlier, our staff will either offer you a spot on that earlier vessel, to try standby for that earlier vessel, or possibly direct you to a temporary staging area until the proper one is available.
  • What is standby and how does it work?

  • Standby is for customers who arrive at the terminal without a reservation, customers who are late for their check-in time, and customers who want to travel earlier, but there is no space to change. We allow standby on a first come, first serve basis and you must be on the property in order to be placed into standby and will generally be boarded in order. Our capacities and space for standby fluctuates for various reasons.
  • What determines the order we get on the ferry? Is it first come-first on- first off?

  • Only Priority Service reservations are guaranteed “early on-early off”. All other vehicles will generally be staged by size, however based on the specific vessel and how full it is, the mate will dictate the boarding order of the vehicles. The order the vehicles board is generally NOT the order the vehicles disembark.
  • Am I allowed to make two reservations if I don’t know what time I will arrive?

  • No, you may not make two or more reservations for the same vehicles traveling at different times on the same date. That is considered double-booking and is against company policy. You are always able to change your reservation before your scheduled departure, space depending. Double-booking can lead to possibly cancellations of all reservations.
  • Are the ferries equipped with elevators?

  • Most of our ferries have elevator access from the car decks to the passenger cabins. If booking online, there will be a symbol indicating which boats are accessible. The ferries that are equipped with elevators are the JH, ME, SA, CH, and JC. When arriving, please let outside staff know you need to be boarded close to the elevator. Please access our Accessibility page for more information : https://www.longislandferry.com/common/help.aspx?page=accessibility
  • What is the pet policy?

  • On auto ferries pets are allowed on leash, and may be restricted to certain areas on board the vessels.
  • On high-speed ferries, all pets must be in an approved pet carrier for the duration of the trip.
  • Is there food/beverage available on the ferries?

  • We have a deli and bar onboard most of our ferries, as well as a deli at each terminal.
  • What are your office hours?

  • Our reservation office is open daily - one hour prior to the first departure, and until the last boat departs. Generally we are open between 5:30am-6:00am each day and are open until at least 7:00pm, with extended hours in peak season and around holidays.
  • What kinds of discounts are offered?

  • We have Rewards discounts offered at multiple times daily that range from 10% to 55% off. These are generally on off-peak departures times and are limited. Reservations by web or phone are required to get a discount. We also offer an active duty military discount of 25%. One discounted ticket per military person. Discounts/promotions may not be combined.
  • How do I get a discount?

  • You must be a Rewards member traveling on a discounted departure and book your reservation at least one hour prior, provided there are still discounted spots available. Active duty military members must present their identification upon check-in.
  • What are the names of the vessels?

  • Our fleet includes the auto ferries John H, Susan Anne, Mary Ellen, Cape Henlopen, Jennifer C, New London, and Caribbean. The passenger-only high-speed ferries are the Sea Jet and Cecelia Ann.
  • How do I use my Rewards Points?

  • You must have enough in your Rewards Account to cover the amount of an entire ticket, passenger or vehicle. The Rewards option is available for selection when checking out on the web. You may have to make more than one transaction if you want to use your points. There are certain peak times of travel that are blacked out for Rewards purchase for vehicles. You are always able to use Rewards Points to purchase passenger tickets.
  • How do I get to the casinos?

  • We offer casino connections daily to Foxwoods and Mohegan Sun. Please check our schedules or call the reservation department at 860-443-5281 or 631-323-2525 and an agent can assist you further.