Guidance for Disabled Passengers
and Passengers Needing Assistance
Cross Sound Ferry strives to make its service
safe, reliable, and accessible for all
The following guidelines will assist
passengers in deciding which of our vessels
might best meet their needs, as well as provide
specific information on how to take advantage of
the accessibility features aboard our vessels
and at our terminals.
This Guidance is available on our website
at www.longislandferry.com and in printed form
in the ticket offices and aboard the ferries.
The Orient Point Ferry Terminal and the New
London Ferry Terminal are fully accessible to
Handicap parking is available at both
Ramps for wheelchairs allow full access
to the Ticket Offices.
Accessible restrooms are also available
in the ticket offices.
The ferries SEA JET, JESSICA W, SUSAN ANNE, JOHN
H, and CAPE HENLOPEN provide the easiest access
to all amenities available aboard our vessels.
Cross Sound Ferry strongly recommends
that disabled passengers and passengers needing
assistance chose these vessels when making their
Our high-speed ferries SEA JET and JESSICA W are wheelchair
accessible to their main passenger decks, which
provide large accommodations, excellent views,
accessible restrooms, and food service.
The JOHN H, SUSAN ANNE, and CAPE HENLOPEN
have wheelchair and disabled access from the
vehicle deck to the main passenger cabin via a
wheelchair lift (elevator).
The main passenger cabins provide large
accommodations, excellent views, accessible
restrooms, and food service.
The CARIBBEAN FERRY provides direct wheelchair
access to the main passenger cabin and food
service, however the restrooms are not fully
Aboard our other two ferries, the MARY ELLEN and
the NEW LONDON, handicapped persons traveling
with a vehicle may remain in that vehicle during
These two ferries are not equipped with
elevators or wheelchair access to the passenger
deck or to the restrooms.
Passengers must be able to climb stairs
to reach the passenger deck and restrooms aboard
these two ferries.
Service Animals are permitted aboard all of our
vessels and inside our ticket offices.
Reservations can be made online or over the
telephone for the vehicle ferries (The high
speed ferry SEA JET does not require
When making a reservation over the
telephone, tell the reservationist your
accessibility requirements and they will assist
you in choosing the right vessel for your needs.
When making reservations online, we
recommend choosing the SUSAN ANNE, JOHN H, or
Persons who are deaf or hard-of-hearing can be
connected to our reservation call center through
a text telephone relay service (TRS).
The TRS can be reached by dialing 711 and
asking to be connected to (631) 323-2525 or
Vessel schedules are subject to change
Please call ahead to verify specific
vessel departure times.
(631) 323-2525 or (860) 443-5281
ARRIVING AT THE TERMINAL
We recommend that you arrive at the terminal at
least 30 minutes prior to your departure time.
When you arrive at the terminal it is
important to tell the booth attendant your
accessibility requirements so they can stage
your vehicle in the correct lane or direct you
to our handicapped parking.
When purchasing your ticket, advise the
ticket agent of your requirements and they will
verify that you have been properly staged for
BOARDING THE VESSEL
Upon boarding the vessel, notify the crewmember
collecting tickets of your accessibility
If you are traveling with a vehicle, this
will assist them in choosing the most convenient
location to park your vehicle.
If you need any assistance during the
trip, please notify a crewmember.
VESSEL SAFETY ANNOUNCEMENT
safety information is normally provided through
the public address system at the beginning of
each ferry crossing.
It is provided here for the hearing
Cross Sound Ferry.
Because sea conditions may be rough, we
ask that passengers keep their movement
throughout the vessel to a minimum.
If you need assistance please contact one
of our uniformed crewmembers.
Regulations require us to inform you as to the
location of life jackets.
Life jackets, with posted instructions
are located in labeled boxes throughout the
In the event of an emergency, the crew
will give you further instructions.
further require that passengers remain off the
vehicle deck while the vessel is underway.
asked to keep all carry on luggage with them at
all times during the trip.
We also encourage you to report any
suspicious activity to the nearest crewmember.
We also ask
that walk on passengers remain topside off the
vehicle deck and clear of all stairways until
the vessel is secured to the dock.
AVAILABILITY OF A COMPLAINTS RESOLUTION OFFICIAL
situation in which any person complains or
raises a concern with a Cross Sound Ferry
employee about discrimination, policies, or
services with respect to passengers with a
disability, and the employee does not
immediately resolve the issue to the customer’s
satisfaction or provide a requested
accommodation, the customer has the right to
contact Cross Sound Ferry’s Complaints
Resolution Officer (“CRO”).
The employee will provide the customer
with the CRO’s name and phone number in a format
the customer can use.
The employee will also offer access to a
Cross Sound Ferry phone for the purpose of
contacting the CRO at no cost to the customer.
The CRO has
the authority to resolve complaints on behalf of
Cross Sound Ferry.
The CRO is intended to be Cross Sound
Ferry’s “expert” on compliance with
accessibility Regulations and has the authority
to overrule decisions made by other employees,
except that the CRO may not countermand a
decision by the master of a vessel with respect
to safety matters.
Ferry has designated Chris Anglin to be its CRO.
His telephone number is 860-443-7394
If Mr. Anglin does not answer the phone,
the customer should leave a voicemail with a
return phone number.
If Mr. Anglin does not promptly return
the customer’s phone call, the customer should
contact one of the substitute CROs.
Cross Sound Ferry has designated Richard
Sise and David Riley as substitute CROs.
They may be reached at 860-443-7394,
extensions 233 and 243 respectively.
Cross Sound Ferry Services, Inc.
2 Ferry Street
New London, CT 06320
An Affirmative Action/Equal Opportunity Employer